Phoenix Perennials: Your Shopping Guide

Why You Should Visit

• Extensive and Unique Plant Selection: You'll find a vast array of plants, including varieties that are hard to find elsewhere in Canada. Shoppers can expect to discover an amazing selection of plants, including exotic trees, succulents (with a huge variety, some imported from South Africa), perennials (specifically those that are hard-to-find and unique), citrus, loquat, blueberries, hostas (like Siberian Tiger), Jujube trees, and even specialty items like orchids.
• Healthy and Vigorous Plants: Many shoppers report receiving exceptionally healthy plants, especially when picking up orders in person.
• Helpful and Knowledgeable Staff: The location offers staff who are generally described as helpful, knowledgeable, and honest, providing great suggestions and assistance. Some staff members like Maya are specifically noted for providing excellent service.
• Well-Organized Layout: The location appears to be well-organized, with plants categorized by type and light requirements, making it easier to find what you need.
• Destination Garden Centre Experience: You can spend a whole afternoon at this garden centre, due to the variety of plants and services.
• Positive Experiences with Online Orders: Those who have ordered online have reported being impressed with the quality of the plants and the shipping process, particularly for deliveries of live plants over long distances (like from BC to ON).
• Affordable Prices for Quality: Prices seem to be reasonably low for the quality of the plants, especially for the succulents.
• Community Hub: It's a great spot for garden lovers. You can access a newsletter full of information and even participate in workshops.

Why You Might Consider Alternatives

• Price Point: Be aware that some shoppers find the prices for perennials to be higher than at other local nurseries.
• Inconsistent Plant Health: Unfortunately, there have been reports of plants suffering from diseases, potentially leading to plant death. There are some customers that have experienced issues like purchasing diseased plants which later infected other plants.
• Customer Service Issues: While many shoppers have positive experiences with staff, there are reports of condescending and dismissive customer service from certain individuals, including interactions involving perceived early closures and a lack of support when plants fail to thrive.
• Shipping Challenges: While online orders are generally positive, some customers have reported receiving plants in less-than-perfect condition, particularly in terms of shipping.
• No Guarantees on Plant Hardiness: Keep in mind that the nursery does not offer any refund or acknowledgment in case of plant failure.
• Plant Availability: There have been instances of pre-ordered plants becoming unavailable, though this may be due to the wide range of offerings.
• Plant Care in Store: The location can be seen with plants out of water or that are too dry.