Knippel Garden Centre: An Informed Shopper's Perspective

Why You Should Visit

• Wide Selection: You'll find a vast array of plants, flowers, and trees. The location offers a wide selection of annuals, perennials, deciduous and coniferous trees, including some native varieties. Shoppers can expect a great selection of fruit trees, like Meyer Lemon bushes, and a large variety of well nurtured plants, flowers, trees, and shrubs.
• High-Quality Plants: The plants are described as well-nurtured and developed, of high quality. You'll notice that plants here are not "wee little plants."
• Knowledgeable and Helpful Staff: Associates are often described as very knowledgeable, helpful, and friendly. You can anticipate staff providing helpful recommendations, grow and maintenance information, and even assistance with fertilizer selection. The staff inspects, prunes, waters, and assists customers.
• Excellent Customer Service (Generally): Staff often go above and beyond. You can expect great service, even delivery and planting services. The staff can often provide detailed instructions, asking about your planting conditions.
• Organized and Well-Stocked: The garden center is well-laid-out and well-stocked, with both outdoor and indoor sections. The facility is described as clean.
• Local and Independently Owned: Shoppers appreciate the local and independently owned aspect of the business.
• Convenience: The location offers well maintained carts and level ground for easy maneuvering. They accept credit cards, debit and cash.
• Guaranteed Plants: Note that the plants are guaranteed, and the staff keeps a record of your purchases so you don't have to keep the tags.

Why You Might Consider Alternatives

• Pricey: Be aware that this is a pricier option. The prices are higher compared to other retailers like Costco, Home Depot, Walmart, Canadian Tire, and Loblaws.
• Inconsistent Customer Service: While the staff is usually helpful, there are reports of negative experiences with some employees. Be aware of the possibility of encountering an employee with a poor attitude, even a rude one.
• Warranty Issues: Though the plants are guaranteed, one shopper reported an unpleasant experience returning a plant that didn't survive, resulting in a credit for only half the cost.
• Plant Performance Concerns: One customer reported that some plants died shortly after purchase, despite taking care of them.
• Inability to Meet Expectations: One review points out that even with expensive flowers, some of them died even after being replanted within a short time frame.