Countryside Tree Farm: Your Shopping Guide

Why You Should Visit

• Exceptional Customer Service: You'll find the staff at Countryside to be extremely friendly, knowledgeable, and helpful. You can expect staff to take the time to understand your needs and offer expert advice. In particular, Melissa is highly regarded.
• High-Quality Products: Shoppers can expect to find a strong selection of healthy plants, trees, and shrubs. Trees often exceed expectations in size and quality. Specifically, you'll find Blue Diamond Spruce, which is hard to find elsewhere in the area.
• Excellent Value and Pricing: The location offers competitive prices and the best value in town, according to some shoppers. You might even find end-of-season sales with discounts like 50% off on various items.
• Extensive Selection: You’ll find a great selection of trees, shrubs, perennials, and hanging baskets. They also have a variety of flower pots. They are a go-to for landscaping needs.
• Helpful for New Gardeners: If you’re new to gardening, the staff is patient and willing to answer all your questions.
• Impressive Installation Services: The location offers excellent installation services. The installer is described as top-notch, providing excellent service and care.
• Unique and Creative Environment: The location offers a refreshing experience with creative ideas and a boutique style, making it a pleasant place to spend time.
• Responsive Service for Problems: In the rare event of an issue, such as a problem with a tree, the farm is likely to rectify the situation, as demonstrated by a customer who received a replacement tree with delivery and installation.

Why You Might Consider Alternatives

• Potential for Initial Product Issues: Be aware that some customers have reported issues with tree health. There have been instances of trees being infested with pests or failing to thrive after purchase.
• Disorganized Communications: Although Melissa is pleasant, there have been instances of disorganized communication, such as emailing the wrong person or quoting incorrect pricing. However, these issues were reportedly addressed quickly.
• Possible Delays in Service for Issues: If a problem arises with the installation or after-sales service, there may be delays in getting the issue resolved. One customer is still waiting for a fix after having issues with the branches on the trees they purchased.
• Variable Tree Quality: While many customers praise the quality, there is a risk that the tree may not grow as anticipated. At least two reports mention concerns about trees purchased not leafing out.
• Inconsistent Customer Service Experience: While many customers praise the friendly and helpful staff, some customers have experienced poor customer service.