Cheyenne Tree Farm Ltd. - A Shopper's Guide

Why You Should Visit

• Exceptional Customer Service: You'll likely encounter friendly and knowledgeable staff. Several reviews highlight staff members like Katya, Natalia, Damudu, and Kathy who go above and beyond. Expect personalized assistance and a welcoming atmosphere.
• Knowledgeable Staff: The location offers staff with in-depth knowledge of trees, shrubs, and planting techniques. You'll find recommendations and detailed guidance on planting and care, as mentioned by several shoppers, especially with staff members like Katya, Natalia, and Damudu.
• Extensive Selection: You'll discover a large variety of trees, shrubs, perennials, and other garden essentials. One reviewer noted it was the only place they could find a specific shrub.
• Willingness to Help: The staff is ready to assist with loading and securing your purchases, even offering to tarp your load, as noted by one company driver.
• Worth the Drive: One reviewer found the 30+ minute drive from north Edmonton to Beaumont worthwhile due to the selection, customer service, and the fact that they had a hard-to-find shrub.
• Competitive Pricing: One shopper mentioned a tree was available at a cheaper price compared to other nurseries.
• Positive Experiences with Specific Staff: Several reviewers specifically praised the service of certain employees. You might want to seek out Katya, Natalia, Damudu, or Kathy for a particularly helpful experience.
• Healthy and Well-Maintained Plants: Shoppers can expect a good selection of healthy and well-maintained plants.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that some experiences may vary. While many reviews praise the staff, others report rude behavior and negative interactions with sales associates.
• Warranty Concerns: The warranty program is not as favorable as some competitors. You may face issues when attempting to claim the warranty. Some shoppers reported denied warranty claims with excuses. Be prepared for potential disagreements.
• Warranty Limitations: The warranty does not cover damage from animals, with only a 50% store credit refund. Other nurseries may offer better warranty terms.
• Shrub Issues: There are reports of shrubs dying within a year of purchase. Keep this in mind when buying and check the condition of the plants carefully.
• Availability Concerns: Despite calling ahead to confirm, one shopper found the location closed on a day it was advertised as open. It's always a good idea to double-check hours.