Living Simply: Your Shopping Guide

Why You Should Visit

• Indoor Plant Paradise: You'll find a great range of indoor plants here. Many shoppers have specifically mentioned the appealing selection.
• Knowledgeable and Friendly Staff: The team here seems well-versed in horticulture and offers excellent customer service. Several reviews highlight friendly, helpful staff eager to assist.
• Variety of Plants & More: The location offers a wide variety of plants, including both indoor and outdoor options. Additionally, you'll find pots, furniture, water features, and home wares.
• Excellent Customer Service: Shoppers can expect a welcoming experience, with staff going the extra mile to assist. The staff is knowledgeable and provide great advice and support.
• Helpful Experts: The staff, including manager Steph and other team members like Brett and Graeme, are known for their expertise. Steph, in particular, has a reputation for providing top-notch horticultural advice. Graeme even offers to help with delivery.
• Specialty Items: You can find a great selection of water features and firepits.
• Good value: Some shoppers have found good value with purchases. For example, one shopper bought a palm for $30.
• Convenient Service: One shopper was helped even after the shop had closed and the staff member even printed an aftercare fact sheet.

Why You Might Consider Alternatives

• Inconsistent Staff Experience: While most reviews praise the staff, be aware that some interactions might not be as positive. One shopper reported encountering an indifferent staff member who didn't offer assistance with a heavy plant.
• Landscape Design Concerns: Several issues have been reported with their landscape design services. A customer experienced a problematic project, including issues with design choices, unexpected costs, and poor execution of the requested features.
• Potential Overcharging & Miscommunication: The landscape design service could include inflated costs for extras (like lighting). There have also been issues with miscommunication about design plans and scope of work.
• Poor Irrigation System Performance: Be cautious about installing an irrigation system through their landscaping services, as they may be prone to breaking within the short term. One customer’s system failed within 18 months of installation, despite the customer’s warnings.
• High Landscaping Fees: A landscape design consultation cost $800 for a brief visit. Furthermore, the quoted fees for a personalized plan were reported as very expensive ($10,000).