Shopping Guide: Down to Earth Garden Supplies
DTE: A Shopper's Guide
Why You Should Visit
- A Wide Selection of Gardening Essentials: You'll find a comprehensive range of gardening supplies. This includes an amazing variety of pots and water features, as well as all the essentials to complete your gardening projects.
- Specialized Soil and Concrete Mix: This location is particularly noted for its soil and concrete mixes. Shoppers can expect a superior concrete mix compared to other suppliers. They also offer a wide variety of soils, gravel, and dirt.
- Excellent Customer Service: Several reviewers highlighted the exceptional customer service.
- Helpful Staff: The staff is often described as friendly, helpful, and willing to assist. They are particularly good at juggling multiple customers and answering their questions.
- Going Above and Beyond: Staff has been observed offering great customer service, answering emails, and making phone calls to accommodate customer needs, even arranging delivery and helping find specific items.
- Delivery and Installation: You can arrange for delivery, even for large orders. Some customers experienced on-time, hassle-free delivery, and even assistance with the installation of certain items, like water features.
- Good Value and Fair Pricing: The location offers excellent quality products at great prices. Many customers have found good value here, with some stating prices were even cheaper than larger competitors like Bunnings.
- Diverse Product Range: You will discover diverse offerings. You'll find bird baths, water features, water bowls, ornaments, statues, soils, sands, gravel, and pavers all in one location.
- Convenient for Landscaping: Many people regularly use this location for their landscaping projects and recommend the products and customer service.
- Easy Access and Well-Presented Center: The center is described as well-presented with easy access, making the shopping experience more pleasant.
Why You Might Consider Alternatives
- Inconsistent Availability and Stock: Be aware that despite the variety, the specific items you are seeking might not always be available. Some reviewers mentioned specific items weren't in stock. It's recommended to call ahead to check availability, especially if you're looking for a particular item.
- Potential for Delays in Service: You might experience delays, especially during busy times. One shopper reported waiting for service, and another mentioned having to load items themselves because the staff was busy.
- Website Information Accuracy: Be aware that the online information, such as opening hours, may not always be accurate. One shopper reported driving a significant distance only to find the location closed on a public holiday, despite the website stating it would be open.
- Uneven Customer Service Experience: While many customers praised the service, there are also reports of negative experiences with customer service. Some customers found the service to be lacking, with too many rules and unwillingness to assist.
- Business Operations: There are reports of multiple businesses operating under one roof. However, there are no indications of any issues with this business model, and there are no reported problems.
