Mitre 10 Shopping Guide

Why You Should Visit

• Extensive Product Selection: You'll find this location to be a comprehensive hardware store. You can likely acquire all the necessary materials for both home renovation projects and even rebuilding a house or garden, according to reviews.
• Helpful and Knowledgeable Staff: The location offers friendly staff members who are willing to assist customers as they enter the store. You can expect staff to be knowledgeable and provide helpful advice.
• Excellent Customer Service: Shoppers can expect staff to go the extra mile, as evidenced by examples such as staff members fixing an item on the spot with tools or helping the elderly load items. Some staff members follow up on orders.
• Garden Centre Delights: The garden centre is reported to be gorgeous with a wide selection of plants, perfect for finding the right greenery for your needs. Staff in the garden centre are also very helpful, offering advice on products like pots and assisting with specific requests.
• Convenient Shopping Experience: The store is well-set-out, making it easy to locate items. Ample parking is available, and there's a drive-through for bulky items.
• Positive Experiences for Specific Needs: The staff has been praised for assisting with unique requests, such as sourcing pots not made in China or locating specific items even when stock is uncertain.
• Competitive Pricing: The pricing has been described as cheap, with one shopper even mentioning it as a blessing.
• Quick Stops Welcome: The store is good for quick stops when you need something without the hassle of crowds.
• Online Ordering with Follow-Up: The store offers online ordering with follow-up service, as seen by a positive experience with an outdoor setting purchase. You can also expect reasonable prices on online ordered products.
• Staff Willingness to Go the Extra Mile: Staff like "Will" have shown a willingness to help find alternatives when the desired product is out of stock. A store manager has even delivered an item in person.

Why You Might Consider Alternatives

• Inconsistent Staff Interactions: Be aware that experiences can vary. One review described a very negative interaction with a staff member named Neil, mentioning arrogant, belittling, and potentially racially motivated behavior.
• Potential Phone Issues: Consider alternatives if you need to contact the store via phone. One review detailed a frustrating experience involving multiple transfers and a disconnected call when attempting to order a product.
• Inventory Issues: Even if the system shows that an item is in stock, there's a chance it might not be readily available on the shelves, as mentioned in one of the reviews.
• Delivery Discrepancies: While generally positive, there was one instance of a delivery issue where the order wasn't initially scheduled, highlighting a potential for errors.