Shopping Guide: Orchid Den
Orchid Den: An Informed Shopper's Guide
Why You Should Visit
- Speedy Delivery: You can expect incredibly fast shipping. One shopper received an order placed in the afternoon by 6 am the next morning.
- Quality Supplies: You'll find a good product range for orchids. Shoppers have specifically purchased and been happy with bark, perlite, charcoal Power Mix, and cork bark.
- Helpful Staff: The staff is generally considered helpful and friendly. You can anticipate receiving good advice and tips, especially on caring for your orchids.
- Excellent Customer Service: Many reviews highlight excellent customer service, with staff willing to listen, provide advice, and find the right products for you.
- Good Quality Orchids (Occasionally): You might find good quality moth orchids. However, be aware that availability of orchids may depend on the grower's stock.
- Well-Described Products: You can expect the products, like pots, to be as described.
- Reasonable Delivery Costs: The cost of delivery is considered reasonable.
Why You Might Consider Alternatives
- Inconsistent Orchid Availability: Be aware that orchids are not always available for purchase. The store only sells them when the growers have extra stock, making it not a regular offering.
- Potential for Product Quantity Issues: There's a reported instance of receiving less product than advertised. One shopper received a bag of potting mix that was short on volume.
- Poor Resolution of Issues: If you encounter a problem with your order, like a missing product, the customer service may not be very helpful. A shopper reported receiving a belligerent response, including the suggestion to contact the manufacturer instead of receiving an apology or a replacement.
- Inconsistent Customer Service Experiences: While many reviews highlight positive customer service, one shopper experienced a dismissive interaction with the owner, who directed them to another location for plants and did not offer any assistance.
- Incomplete Information on Stock: One shopper experienced a lack of information.
