Shopping Guide: Prasads Home and Garden
Prasads Home and Garden: Shopping Guide
Why You Should Visit
Based on my experiences and observations, here’s why you might consider shopping at Prasads Home and Garden:
- For Quality Products, Sometimes: You'll find a mixed bag. Some shoppers have received high-quality items, such as the 1000TC Balmain Hotel Grade Bamboo Cotton Sheets & Pillowcases Set, with satisfaction in both quality and delivery speed.
- Outdoor Furniture Opportunities: The location offers outdoor settings. One shopper purchased an outdoor setting and received it within a week of ordering. A $1000 investment proved successful.
- Local Support: If you prioritize supporting local businesses, Prasads Home and Garden might be an option. One shopper who had an initial issue with an item and was refunded, decided to spend over $6000 with them later.
- The Coffee Shop: The location also has a cafe; the coffee, according to some, is the best on the Parade. The owner and staff are known for being friendly and generous with treats like banana bread and juice.
Why You Might Consider Alternatives
Be aware that this store has several issues, which could lead you to seek other options:
- Delivery Delays and Non-Delivery: Shoppers can expect significant delays in receiving orders. Several experiences highlight substantial waiting times, often exceeding the advertised delivery windows. Orders for items such as a lounge (paid for in November, still not received in March), dehydrated fruit and peanut brittle (ordered in late March, not received in early May), and a table (ordered nearly six weeks prior, not received) have faced problems.
- Poor Communication and Lack of Response: The biggest issue is a frequent absence of communication. You'll find it difficult to get updates on orders. Shoppers report unanswered calls, direct messages, and emails, as well as no responses from customer service. Tracking details are often not provided or are incorrect. Some reviewers reported not hearing back from the store for weeks, even after multiple attempts at contact.
- Order Tracking and Information Issues: It appears that the tracking system is unreliable. Orders have been reported to be "misplaced" by the courier, or the provided tracking numbers are not valid. One shopper received no tracking information or updates on their order of a soil meter.
- Potential for Unfulfilled Orders and Lost Payments: There are serious concerns about orders never arriving. Some customers report having their money taken without receiving the purchased items, including entertainment units and other items. This leads to having to seek legal assistance to recover funds.
- Warranty Issues and Ghosting: After-sales service seems unreliable. One shopper had a product fail within the warranty period, contacted the seller for a claim, but the seller did not respond.
- Online Platform Concerns: The company utilizes multiple online platforms. However, it appears the different stores don’t always communicate with each other, and products that show "in stock" on one site may not be available.
- Blaming Third Parties for Order Issues: If there is a delivery issue, you can expect the store to pass the buck, which one customer found frustrating.
