GardenSite Shopping Guide

Why You Should Visit

From an experienced shopper's perspective, here's what you can expect when considering GardenSite for your garden needs:

• Diverse Product Selection: You'll find a variety of products, including arches (like the Moonlight Arch), fire pits, wishing wells, verandas (like the Palram Feria Grey), garden ponds (like the Intalogs 60 Gallon Square Pool), slipper beds, log stores, candle lights (Konstsmide Flickering 16 Clip On Candle Lights), and garden dining sets.
• Value for Money: Shoppers can expect competitive pricing and value, especially on items like the Wishing Well and the Palram Feria Grey veranda.
• Quality Products: Many customers report being impressed with product quality, from the fire pits and log stores to the garden dining sets and verandas. The timber quality is also mentioned as being excellent.
• Swift Delivery and Well-Packaged Items: Many reviewers mention on-time or even earlier-than-expected deliveries, and products are often carefully packed to prevent damage. The log store was an example of this. The Palram Feria Grey veranda was also extremely well packed.
• Ease of Assembly: Many products are relatively easy to assemble, like the Wishing Well, which took about 15 minutes to put together. The pond was also very easy to assemble.
• Helpful Customer Service (Sometimes): The staff can be very helpful. Specifically, the team went out of their way to take specific photos of product glazing to aid with making a decision. You'll also find excellent after-sales service in some cases, with staff like Abbey responding immediately and helpfully via email.
• Easy-to-Use Website: Ordering online should be straightforward, with the website being noted as easy to use with no problems at all.

Why You Might Consider Alternatives

Before making a purchase, keep these potential downsides in mind:

• Customer Service Inconsistencies: While some customers report excellent service, others experience significant issues. Be aware that there have been reports of poor communication, lack of follow-up, and difficulty getting defective parts replaced. This is noted by multiple reviewers.
• Potential for Delayed Deliveries: While some deliveries are on time or early, delays can occur. One customer experienced a 46-working-day wait when the initial estimate was 10-15 days.
• Communication Issues: There is a possibility of delays in hearing back from the company when there are issues to address. Some shoppers experienced a lack of updates after ordering.
• Damage and Defective Products: While not a frequent occurrence, some items have arrived damaged, especially panels.
• Dependence on Third-Party Suppliers: In some cases (like with the Strasburg panels), GardenSite might rely on external suppliers (like Forest Garden), which can complicate issue resolution.
• Assembly Issues: While many products are easy to assemble, some might require specific tools (like large drill bits and a powerful drill), and some holes may need to be drilled.
• Potential for a "Pillar-to-Post" Experience with Issues: In some cases, you may be directed to deal with the manufacturer instead of GardenSite resolving the issue, even though you paid the money to them.