Arn's Equipment: A Shopper's Guide

Why You Should Visit

• Exceptional Customer Service: Shoppers repeatedly praise the staff for their helpfulness, friendliness, and professionalism. You'll find staff members who go above and beyond to assist, offer expert advice, and make the purchase process smooth and stress-free.
• Expert Advice and Knowledge: The team demonstrates strong product knowledge and provides valuable recommendations based on your needs. You can expect knowledgeable staff to answer all your questions and guide you towards the right equipment.
• Wide Selection of Top-Quality Products: The location offers a diverse range of high-quality equipment, including brands like Stihl and Honda. You'll find a variety of tools to suit different needs, such as leaf blowers that are powerful and easy to handle.
• Convenient In-Store Handling of Promotions: You'll find that they handle paperwork for promotions efficiently, such as the Stihl battery bonus.
• Helpful with Financing Options: Shoppers can expect support with financing, making larger purchases more manageable.
• Repair and Service Expertise: The location provides excellent service, offering tune-ups and part replacements. You can expect repairs to be completed efficiently and with clear communication. Staff are known for their skill and care in fixing equipment, even providing extra services like putting new lines on trimmer heads.
• Smooth and Efficient Transactions: Even during busy periods, the staff is attentive and provides quick service. You can expect to be assisted promptly and complete your transaction efficiently.
• Positive Experiences with Online Department (Partshouse): You can order online through the Partshouse department and receive the same friendly and knowledgeable service. The staff helps you confirm the correct part you need, and the parts arrive quickly.
• Support for Local Businesses: Choosing Arn's supports a business with a history and a commitment to excellent customer service. You're supporting a team that values its customers and provides a positive shopping experience.
• Comprehensive Service for New Equipment: If purchasing new equipment, you can expect the staff to review the basics of operation, such as ensuring the generator is properly oiled.

Why You Might Consider Alternatives

• Inconsistent Responses to Inquiries: Be aware that direct inquiries might not always receive a prompt response. Specifically, a delayed response was observed to a request for a cross-reference of a gasket part.
• Potential for Receiving Used Equipment: Be aware that there's a chance of being offered equipment that has already been used. One instance involved a machine with black oil and a dirty bag being offered as new. Always inspect the item's condition carefully.
• Shipping Costs: Shipping costs can add to the overall expense, as evidenced by a situation involving a small gasket order.
• Price Considerations: Some shoppers have noted that, while service is excellent, the prices might be slightly higher than those at big-box stores like Costco or Canadian Tire. Consider comparing prices, particularly if budget is a primary concern.
• Lack of Immediate Stock for Certain Parts: While staff are helpful in finding parts, specific parts might not always be readily available and may require ordering.