Coppel Serdán

Based on my experience, here's what you should know about this department store:

Why You Should Visit

• Wide Product Selection: You'll find a vast range of items here. I've seen everything from small furniture pieces and flatware to items like ovens, clothes, shoes, electronics, and appliances. It truly seems like you can find almost anything for your home.
• Convenient Location: The location is described as "excellent," making it easy to access.
• Early Delivery & Pickup: I've noticed they offer online ordering with the possibility of early pickup. The item I ordered online arrived earlier than expected, which was a pleasant surprise.
• Modern & Clean Store: The store presents itself as a clean and modern space, implying a pleasant shopping environment.
• Helpful & Friendly Staff (Sometimes): I've encountered instances of helpful and friendly staff. The team seems eager to assist, making for a positive shopping experience when you interact with the right individuals.
• Air-Conditioning: The air-conditioning is excellent. This is a huge plus, especially if you're visiting during warm weather.
• Specials: Shoppers can expect to find great deals, so it's worth keeping an eye out for specials.
• Quick Service: Some customers have mentioned receiving "Buena atención y rapidez," suggesting that at least sometimes, the service is quick and efficient.

Why You Might Consider Alternatives

• Inconsistent Service Quality: Be aware that service quality can be inconsistent. Some reviews mention "service no good" and "pésima atención," which suggests issues with staff interactions.
• Potential for Billing Errors: I've heard accounts of billing errors, including being charged for an incorrect account. This necessitates careful review of your bill.
• Customer Service Issues at Closing: The closing time information is inconsistent. I've seen online information stating one closing time and in-store signage indicating another. This has resulted in missed opportunities, with some reports of unfriendly door staff, which is something to be mindful of.
• Problems with Furniture Assembly and Delivery: I learned that even when buying items on sale there can be assembly problems. The store provided poor service and did not offer any materials to protect the item during transport.
• High Customer Volume and Long Checkout Lines: Be prepared for crowds, as there can be "muchísima gente" and long checkout lines.