Harvey Norman Hobart

Harvey Norman Shopping Guide - Hobart, Based on Visitor Experiences

Why You Should Visit

• Knowledgeable Staff: You'll find staff members who are particularly helpful and knowledgeable, especially in the electronics and appliance departments. Examples include Sam Jirel, Marc Pigdon (electronics), Sheree Balcombe (appliances), Simon (electrical department), and Fin (TV purchases).
• Excellent Customer Service: Shoppers can expect exceptional service from certain staff members. Marc Pigdon, for example, went above and beyond by gifting a toaster and kettle. Mel, in furniture, was described as super attentive and helpful. Fin has been praised for being extremely helpful and polite.
• Helpful Advice: You’ll find staff that prioritizes providing helpful advice instead of pushing sales, as seen with Simon in the electrical department.
• Product Expertise: The staff demonstrate good product knowledge and will often share comparisons between different models, helping you make informed decisions, especially in the electronics and appliance departments.
• Wide Product Selection: The store offers a wide selection of products, as many shoppers describe the store as their go-to place.
• Enthusiastic Staff: Shoppers can expect to find enthusiastic staff that are helpful in their needs.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service experiences can vary greatly. While some staff members are highly praised, negative interactions have been reported, specifically regarding the store manager, Richard, who has been described as rude and dismissive.
• Customer Service Pick-Up Delays: The pick-up service for some electronic goods can be slow, with wait times of 15-20 minutes.
• Click and Collect Issues: The click and collect service may be misleading. It might not always apply to all items, such as bedding, and the pick-up location isn’t clearly marked. The advertising of the click and collect service may be inaccurate.
• Warranty and Quality Concerns: Be aware that the store might not fully uphold consumer rights under Australian Consumer Law. One customer had a bed frame fail after less than four years and the store refused to acknowledge their obligations, stating it was reasonable for the product to fail within that timeframe.
• Delivery Issues: You may encounter delays in delivery. One customer’s sofa delivery was delayed multiple times, with a lack of communication and follow-up from the store.
• Product Quality Concerns: Be aware that the quality of products might be an issue. There are experiences of product failure with a bed frame failing after four years of use.
• Product-Specific Knowledge of Staff May Vary: Staff member's knowledge of a product category might not be comprehensive. One staff member was questioned about the material on a sofa and provided a strange response.